Warranty & Repairs

At Motic Instruments, we take pride in the quality of our products and our user experience. That's why we offer technical advice and full post-sale support to keep your Motic products in optimal condition and ensure your microscopy results are of the highest quality. All of our microscopes are covered by a 5 year warranty on mechanical components and 1 year warranty on electrical components. 

Motic Warranty Policy:

All Motic products, mechanically and optically, are warrantied against defects in materials and workmanship under normal use and service for five years after purchase. Electrical components and digital cameras are warrantied for one year. Warranty does not cover bulbs, chargers, fuses, batteries, damage resulting from abuse or misuse, repairs or alterations performed by those other than authorized repair technicians, or damage occurring in transit. Warranty does not cover lenses that have become inoperable due to excessive dirtiness as a result of misuse or lack of normal, routine maintenance.

Motic must receive a completed warranty registration in order to honor any warranty repair. An official Return Material Authorization (RMA) number must accompany any return on the packing slip or on the exterior of the box. A description of the difficulty must be enclosed with the unit upon return, ship freight pre-paid to Motic. Motic will repair or replace at no charge and return. If failure was caused by misuse, alterations, accident, or abnormal conditions of operation, an estimate of repairs will be submitted for your approval prior to work being performed.

If you have any questions concerning this product or warranty, contact your Motic dealer or MOTIC INSTRUMENTS, INC. at the following address, asking for warranty assistance:

MOTIC INSTRUMENTS INC.
130-4611 Viking Way
Richmond, BC, Canada V6V 2K9

Toll Free: 1-877-977-4717
www.motic.com
technical@motic-america.com

Owners Registration Card:

In order for the warranty to take effect, the original purchaser must register the product with Motic Instruments online at our warranty registration page:

Alternatively users may also send a copy of a filled out warranty card to the following address.

MOTIC INSTRUMENTS INC.
130-4611 Viking Way
Richmond, BC, Canada V6V 2K9

 

Technical Support:

Our team of skilled technicians are at the ready to provide assistance whether it is with help setting up or inquiry on repairs. You can reach our technical team at technical@motic-america.com or by phone during office hours (830AM - 5PM PST) toll free at 1-877-901-4141